Repaired like it
never happened.
A hard season leaves marks. Our workshop takes them back out — assessed honestly, repaired with genuine parts, tested before it ships.
The bench, step by step
Five stages, each one visible in your portal the moment it happens.
- 01
Received
Your gear is checked in against its serial and photographed. From here, every hand it passes through is on the record.
- 02
Assessed
A technician strips it down, finds the true fault — not just the symptom — and writes the diagnosis to your claim.
- 03
Quoted
Covered work proceeds straight away. Anything outside warranty is quoted first; you approve it in the portal before we touch a screw.
- 04
Repaired & tested
Genuine parts from the factory line, then load and drag testing before anyone signs it off.
- 05
Returned
Packed, tracked and shipped back with its service history updated — ready for the next trip.
What the workshop promises
Genuine parts only
Replacement gearing, bearings and drag stacks come from the same production line as your reel. Fit and tolerances stay factory-true.
Factory-trained hands
Our bench technicians are trained on the exact models they service — torque specs, lubricants, shim maps and all.
You watch it move
Every stage change lands in your portal and your inbox. No calling around, no wondering — just open the claim and see where it stands.
Something feel wrong on the retrieve?
Describe it, add a photo or a short video, and let the bench take it from there.