Help that answers
the first cast.
Around the clock, in your language, with your gear's whole story already on our screen. Ask once — we take it from there.
Pick your lane
Message us in the portal
The fastest lane. Open your claim or account and write to us directly — replies land back in the same thread, with your gear's history already in front of us.
Open portal →Serial lookup
Type any Sang Lin serial and see its model and warranty state instantly. Buying second-hand? Check before you pay.
Look up a serial →Authorised dealers
Prefer to hand your gear to a person? Any authorised Sang Lin dealer can receive a warranty claim and send it into the same tracked workflow.
Register via dealer →Registration help
Tag damaged, QR unreadable, serial worn off — it happens to fished gear. Start with what you have and we'll verify the unit our side.
Start anyway →Asked often
How fast will I hear back?
Claims are acknowledged automatically the moment they're filed, and a technician's first response follows in working hours — you'll see every update in the portal and by email.
The QR on my tag won't scan.
Type the serial instead — it's printed beside the code. If the tag itself is gone, register with your proof of purchase and we'll match the unit from the factory registry.
What should I include in a claim?
A short description of what feels wrong, plus a photo or video of the fault. Ten seconds of the reel turning tells our bench more than a page of text.
What do the claim statuses mean?
Received means it's with us; Assessed means the fault is diagnosed; Quoted is waiting on your approval for non-covered work; Repaired means it passed testing; Returned means it's on its way home.
Can I buy genuine spare parts?
Wear parts are fitted during service to keep every repair factory-true. Ask us in the portal about part availability for your model.
I bought my reel second-hand.
Run the serial through the lookup first. If the unit is genuine and unregistered, you can register it to yourself; if it's already registered, write to us and we'll advise on the transfer.
Still stuck? Say so.
A real person reads every message. Tell us what happened — we'll handle the rest.